Pillar3-LeadingIndicators ⁽⁴⁾

The number improved. The business got worse. Nobody lied to you — you paid them to do this. At Custom Plastic Coated Fabrics, I watched my own sales forecast for the reassurance a forecast is supposed to give. Calls made. Deals in the pipeline. The…

So give it less. U-Flow had grown to 25 employees. We had a specialty product — $5 to make, $100 to sell, solving a $1,000 problem. Good margins. A niche market that wasn't crowded. What we didn't have was a quality system. Positions had evolved…

The dashboard nobody uses isn't your problem. The one everybody stares at is. I walked into a plant a few years ago and asked the operations manager what metrics they were tracking. He pulled up a spreadsheet. Fourteen columns. Downtime, throughput, defect rate, labour hours…

Why the metric everyone in your building can recite is the last thing you should be managing to. Dylan Cease was on the mound for the Toronto Blue Jays. Going into the ninth inning against the San Francisco Giants, he was one out away from…